Refund and Returns Policy

1. General Overview

At shophomes, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when shipped.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Personalized or custom-made products.
• Clearance or final‑sale merchandise.
• Digital downloads and software licenses.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for returning the product within the specified time frame.

3.3. Inspection and Approval

Upon receipt, our team will inspect the returned item. If it meets the eligibility criteria, we will process the refund within 5–7 business days.

4. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we will contact you to arrange an alternative method.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Notify us promptly of any issues with your order.
• Follow the return instructions precisely to avoid delays.

6. Legal Disclaimers

All refunds and returns are subject to applicable local laws. This policy does not affect any statutory rights you may have under consumer protection legislation.

We reserve the right to amend this Refund and Returns Policy at any time without prior notice. The most current version will always be available on the shophomes website.

7. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: